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Frequently asked questions
Answers to the most common questions.
My account
Managing your personal information.
From your Account area, open the “Personal details” section, then click the edit icon. You can update the information available on your profile.
Go to your Account area, then “Email address”. Click the edit icon to enter your new email address.
From your Account area, open the “Phone” section, then use the edit icon. Check the country and number before saving.
Money transfers
Sending and tracking your transfers.
Click “Send money”, fill in the information requested, choose your recipient and check the summary before paying.
The “Transactions” page shows your transaction history. Click a transaction to see its amount, status, reference and other available details.
From the “Recipients” page, click “Add a recipient”. Enter their identity, phone number, relationship and country of residence.
Mobile top-up
Top up and track a mobile number.
Click “Mobile top-up”, enter the number to top up, choose the offer, then check the information before confirming the payment.
Your mobile top-ups appear in your transaction history. The details available include the country, the operator and the supplier reference.
Security
Protection of and access to your account.
Use the password recovery feature on the login page, then follow the instructions sent to you to set a new password.
Identity verification strengthens the security of your account and confirms the account holder's identity when this is required to use certain services.